Field Service Representative - Canada East - Quebec and Maritimes
Fully Remote - CA
Field Service Representative - Canada East - Quebec and Maritimes
Full Time • Fully Remote - CA
Benefits:
- 401(k)
- Competitive salary
- Health insurance
- Paid time off
Field Service Representative (Canada East – Quebec And Maritimes)
Reporting to: Service & After-Sales Director
Status: Full-Time, Exempt
Travel Requirement: Up to 70% within assigned territory
Status: Full-Time, Exempt
Travel Requirement: Up to 70% within assigned territory
About the Company
SINOBOOM is dedicated to delivering high-quality aerial work platforms and service solutions that ensure optimal machine performance and customer satisfaction. We focus on innovation, reliability, and operational excellence while fostering a collaborative and performance-driven culture.
About the Role
The Field Service Representative is responsible for managing and executing all service-related activities within an assigned territory. This role ensures equipment reliability, minimizes downtime, and delivers high-quality technical support to customers. The position combines hands-on technical troubleshooting, customer engagement, and training delivery to support both operational performance and customer success.
Key Responsibilities
- Manage and coordinate all field service activities for assigned customers and territory
- Diagnose and resolve mechanical, hydraulic, and electrical issues using technical documentation and diagnostic tools
- Conduct customer site visits and provide remote technical support as required
- Monitor, document, and resolve equipment downtime cases in a timely and effective manner
- Deliver technical training to customers and internal teams on product operation, maintenance, and troubleshooting
- Maintain accurate service records, maintenance logs, and training documentation
- Identify opportunities to support service sales, including parts, repairs, and training services
- Collaborate with Sales and Operations teams to support equipment delivery and customer onboarding
- Ensure compliance with company travel policies and cost-control expectations
- Maintain and promote SINOBOOM’s brand reputation through high-quality service delivery
Qualifications
- Technical diploma in Electro-Mechanical Technology or related field
- Fluent in English (required)
- Fluent in French (preferred but not required)
- Minimum 4 years of experience in maintenance and repair of aerial work platforms or similar industrial equipment
- Excellent communication, customer service, and organizational abilities
- Valid driver’s license and willingness to travel extensively within assigned region
- Self-directed, proactive, and able to work independently in the field
Required Skills
- Advanced troubleshooting of hydraulic, mechanical, and electrical systems
- Strong problem-solving and diagnostic capability
- Ability to deliver clear and effective technical training
Preferred Skills
- Prior experience with aerial lift or construction equipment manufacturers
- Exposure to service sales or aftermarket support processes
- Experience working in a multi-regional or OEM service environment
This is a remote position.
SINOBOOM NORTH AMERICA
The North American headquarters, located in Houston, Texas, boasts a comprehensive setup including a parts hub, distribution center, IPAF certification training facilities, PDI center, and maintenance and repair services. In Canada, operations and warehouses in Durham, Toronto, and
Edmonton, Alberta, provide crucial ground support for training and maintenance activities.
Edmonton, Alberta, provide crucial ground support for training and maintenance activities.
SINOBOOM’S MISSION STATEMENT
Everything we do at SINOBOOM drives us towards our goal to become one of the world’s most preeminent and respected engineering, machinery and equipment providers. In the grand scheme of things, we want our products to bring a better quality of life, not only through the direct application of our machines, but by our contribution to infrastructure and engineering around the world.
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